Refund policy

We make products with passion, that's why we believe in NO RETURN OF PRODUCTS SOLD FROM OUR WEBSITE, unless its defective. We need parcel opening video in case of return of goods. 

In case of defective products we offer an exchange of products.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at loomsinbanaras@gmail.com. 
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any return question at loomsinbanaras@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. WE DO NOT REFUND MONEY, we provide goods in exchange.
If more than 15 business days have passed since we’ve approved your return, please contact us at loomsinbanaras@gmail.com.